This Privacy Policy describes how we collect, use, protect and handle your personal information when you use our User App, Vendor App, and Staff App. By accessing or using any of our services, you agree to the terms outlined in this policy.
We are committed to ensuring that your information is protected, securely processed, and never misused.
We collect information that is necessary to provide you with a better, secure and personalized user experience. The information includes:
• Personal details such as your name, mobile number, email, and profile data. • Login-related data including OTP verification and passcode details. • Device information such as device ID, model, and OS version. • Location information for service-related features such as store discovery, delivery tracking, or staff location verification. • Usage data such as app activity, clicks, navigation paths and preferences.
We use your information only to provide our app services and improve user experience. This includes:
• Creating and managing user accounts across User, Vendor, and Staff apps. • Verifying identity using OTP and secure passcode authentication. • Improving app features, UI, performance, and security. • Sending notifications related to orders, rewards, promotions, or account updates. • Preventing fraud, unauthorized access, or suspicious activity.
We do not sell, trade, or misuse your personal information. Your information is only shared when required:
• With vendors, delivery staff, or partners involved in completing your service request. • With third-party services such as payment processors, analytics tools, and cloud storage strictly for operational purposes. • When legally required by authorities for investigation or regulatory compliance.
We implement strict security measures including encryption, secure servers, token-based authentication, and regular audits to ensure your data is protected from unauthorized access, loss, or breach.
Your passcode and OTP verification data are encrypted and never stored in plain text.
You have full control over your data. You can:
• Update or edit your profile details • Request deletion of your account • Change passcode anytime • Choose to opt out of promotional notifications
We may update this Privacy Policy occasionally. Any changes will be posted on this page. Continued use of our services after updates means you accept those changes.
If you have any questions regarding this Privacy Policy or how your information is handled, you can reach us through our support email or the contact section in the app.
